AGENCY HANDY VS. SERVICE PROVIDER PRO

Agency Handy Vs Service Provider Pro: A Detailed Comparison 

Agency Handy excels in order management, task automation, multi-workspace support, and branding at a budget-friendly price. Service Provider Pro shines with integrations, advanced form logic, HTML email customization, and detailed analytics. Here’s how they compare to help you decide.

1. Target User 

When comparing Agency Handy and SPP, flexibility and client management are key differentiators. Agency Handy excels in multi-service management and scaling for diverse team sizes. Conversely, SPP specializes in streamlined workflows for productized services with a customizable client portal and billing tools.

Agency Handy provides customizable service catalogs, centralized client management, and automated workflows, enabling agencies to deliver personalized solutions efficiently. 

Its multi-service management capabilities and scalability make it ideal for agencies of all sizes seeking growth and operational flexibility.

SPP, on the other hand, is fit for productized service agencies. It offers features like a customizable client portal, subscription management, and simplified billing processes. 

While it simplifies workflows for agencies offering recurring or standardized services, its feature set focuses less on multi-service flexibility.

When it comes to user interface and experience, Agency Handy boasts an intuitive layout that allows easy access through the sidebar. SPP too has a similar setup.

For agencies prioritizing growth, operational efficiency, and multi-service management, Agency Handy stands out as the superior choice. 

SPP is a strong contender for niche, productized service providers. However, its focus on simplicity and standardized workflows may not cater well to larger or more diverse agencies.

2. Client Acquisition

Agency Handy offers a customizable service catalog with multi-package options, direct orders, website embedding, and flexible price visibility, enabling custom client solutions. SPP also supports multi-package catalogs and direct orders but lacks website embedding and offers less flexibility in price visibility.

Agency Handy offers a Multi-Package Service Catalog, enabling agencies to list up to three packages per service. This flexibility supports custom pricing and bundles, which is ideal for agencies offering diverse service options.

Clients can place direct orders from the catalog, streamlining the acquisition process and reducing friction. This feature is key for agencies aiming to increase conversions from service listings.

Agency Handy allows service catalogs to be embedded directly onto websites, ensuring a consistent client experience and eliminating the need for external tools, offering a fully integrated solution.

The platform provides control over price visibility, letting agencies show or hide pricing for each client. This flexibility supports personalized pricing strategies and works well for variable pricing models.

Coupon management is available for both SPP and Agency Handy. With the latter, you can handpick specific clients to receive coupons, ensuring they’re only accessible to the right people. While SPP offers similar functionality, it doesn’t provide the same targeted flexibility. 

SPP also supports multi-package catalogs and direct orders, offering flexibility for productized services. 

However, it lacks website embedding, requiring external tools for catalog integration. It also provides less granular control over price visibility compared to Agency Handy. 

While both platforms have strong service listing features, Agency Handy’s website integration and pricing flexibility make it the better option for dynamic agencies.

3. Client Onboarding 

Agency Handy and Service Provider Pro both offer order forms, but Agency Handy keeps them streamlined for ease of use, while SPP adds conditional logic for advanced customization. However, Agency Handy stands out with a dedicated proposal generation feature allowing agencies to share professional quotes.

Both Agency Handy and Service Provider Pro offer customizable order and intake forms, which is a crucial feature for client onboarding and order taking. 

However, Service Provider Pro has the advantage of providing conditional logic, allowing for more dynamic and personalized form experiences. While Agency Handy’s forms don’t include conditional logic, you can set them up faster but it compromises user engagement. 

Regarding proposal or quote generation, Agency Handy has a dedicated feature for creating customizable quotes and proposals. It can be a valuable asset for your agency or business that frequently need to provide estimates or proposals to clients. 

Service Provider Pro does not have a specific feature for this purpose, which could be a drawback for businesses that rely heavily on generating quotes or proposals.

Overall, if generating professional quotes and proposals is a critical requirement, Agency Handy is the better choice due. However, the scales tip to SPP’s favor as conditional logic in forms lets users skip unnecessary questions and improves the onboarding experience. 

Further Read: Service Provider Pro Alternatives & Competitors

4. Order Management

Agency Handy surpasses Service Provider Pro with advanced task management, order tracking, and client feedback workflows. Unlike SPP, which lacks granular task tracking and built-in client feedback tools, Agency Handy ensures better project oversight and collaboration for businesses with complex needs.

When it comes to task management, order status tracking, client approval/feedback workflows, and task status tracking, Agency Handy surpasses Service Provider Pro. That’s because it offers more robust and comprehensive features fit for businesses with complex project management needs.

With Agency Handy, you can create, assign, and track tasks within orders, coupled with its order progress and order timeline monitoring capabilities. This provides a seamless solution for businesses that require efficient task management, collaboration, and project oversight.

In contrast, Service Provider Pro’s limited task management and order/project status visibility hinders its effectiveness in these areas.

Furthermore, Agency Handy has a better system for getting and incorporating client feedback. They have review and approval workflows that make it easy to get clients to approve work and provide feedback. 

You can let your clients preview files and give feedback directly using annotations on images, videos, or PDFs. This makes it so much easier to communicate changes without endless back-and-forth emails.

Your team and clients can also see a full version history of all files. This means if you ever need to go back to an earlier version, it’s just a click away. You won’t have to worry about losing hours of work because every version is stored safely.

It’s a straightforward and reliable way to keep everyone on the same page while making collaboration faster and stress-free. Whether you’re working on a design project or sharing updates, it’s a tool you’ll appreciate.

Service Provider Pro, on the other hand, doesn’t have built-in tools for handling task feedback from clients. This makes it inferior for businesses that value keeping their clients happy through ongoing communication.

Additionally, Agency Handy’s granular task status tracking feature, which allows users to monitor task progress, deadlines, and completion at a detailed level.

This feature enables better project management and resource allocation by providing visibility into the status of individual tasks, a functionality that Service Provider Pro currently lacks.

Overall, Agency Handy’s robust features for task management, order tracking, client approvals, and granular task tracking make it superior for complex projects, team collaboration, and prioritizing client satisfaction

5. Team Management

Agency Handy provides four predefined roles (Super-Admin, Admin, Manager, Assignee) with clear permissions, ensuring quick setup and secure management. SPP offers fully customizable roles and permissions, giving agencies more flexibility but requiring additional configuration.

With Agency Handy, you get four predefined roles: Super-Admin, Admin, Manager, and Assignee. 

The Super-Admin has full control, including the ability to add or remove clients and workspaces. Admins and Managers have similar permissions, but Admins can also modify team member roles. 

Assignees, on the other hand, have limited access—they can update tasks and view the employee directory but cannot access client data.

This predefined role system is designed to keep client data secure by limiting access based on assigned roles. Assigning and managing roles is straightforward, thanks to the easy-to-use interface and simple drop-down menu. It’s a quick setup.

If you’re looking for more customization, SPP lets you create roles with customized permissions. This is great if your team has unique workflows or structures that need more precise control. 

However, setting up roles in SPP can take extra time, requiring you to navigate through settings. This added flexibility might slow down onboarding, especially for new users.

6. Client Management

Both Agency Handy and SPP provide detailed client profiles and ticketing systems. Agency Handy excels with email, chat, and advanced coupon control for better client collaboration. SPP focuses on order-specific messaging and leads in affiliate marketing but lacks Agency Handy’s control over coupon applicability.

Both Agency Handy and Service Provider Pro provide detailed client profiles and similar communication options. But Agency Handy takes the lead with its lead management feature.

With its built-in CRM, you can stay organized and close deals more easily. It helps you manage leads while keeping detailed profiles for each potential client.

Your leads can be sorted by their stage in the sales funnel, making it simple to track new inquiries or ongoing conversations. You can also see exactly when you last contacted someone, so you never miss an important follow-up.

This makes it easier to reach out at the right time and increases your chances of sealing the deal. 

When it comes to client communication, Agency Handy supports email and task, file, and ticket comments, enabling contextualized interaction. SPP too lets you communicate with clients and teams through contextualized order-specific messages and emails. 

SPP shines when it comes to affiliate programs, making it easy for agencies to set up and manage their own affiliate marketing. This feature helps agencies expand their reach and attract new clients effortlessly.

Both platforms include a ticketing system to handle client support. You can chat directly with clients within the ticket, keeping communication relevant and efficient with both.

Overall, while SPP excels in affiliate management, Agency Handy takes the lead in client communication and collaboration. Its advanced tools for feedback and teamwork make managing client relationships more effective and seamless.

Each platform has its strengths, so the choice depends on what matters most for your agency—affiliate reach or enhanced collaboration.

7. Billing and Invoicing

Agency Handy and Service Provider Pro both support invoicing, payments, and recurring billing, but Agency Handy automates subscription management. Unlike SPP, which requires manual setup for recurring tasks, Agency Handy automates task creation, assignment, and deadlines for all subsequent billing cycles.

When it comes to invoicing, payments, and subscription management, both Agency Handy and Service Provider Pro offer essential features. Specifically, generating invoices, recording payments, and supporting recurring billing with the ability to change plans, add add-ons, and apply discounts.

However, Agency Handy takes the lead with its robust automated subscription management system.

While Service Provider Pro provides recurring billing capabilities, Agency Handy’s workflow automation for recurring orders sets it apart. With the latter, if an order is recurring and requires specific tasks with start and end dates, you only need to set up the details for the initial order.

For subsequent billing cycles, Agency Handy will automatically create the tasks, and assign them to relevant teams. It sets task deadlines and manages the order span based on the initial configuration.

This automation streamlines the entire project fulfillment process for recurring orders, eliminating the need for manual setup with each recurring billing cycle.

Both platforms integrate with popular payment gateways like Stripe and PayPal, allowing clients to pay invoices through their preferred payment methods.

Overall, the core invoicing, payment recording, and recurring billing features are comparable. But Agency Handy’s automated subscription management system and intelligent workflow automation for recurring orders is superior. These capabilities provide additional operational efficiencies for agencies. 

8. Customization and Branding

Agency Handy and Service Provider Pro both offer basic branding, but Agency Handy provides fully customizable email templates on all plans, while SPP requires HTML skills for email edits. Unlike SPP, which restricts watermark removal to its highest plan, Agency Handy offers full white-labeling across all plans.

Both Agency Handy and Service Provider Pro offer basic branding customization. You can personalize colors and subdomains/domains across their plans, allowing you to match the look and feel to your branding guidelines. 

Email customization differs slightly between the two platforms. Agency Handy offers fully customizable emails (headers, footers, templates) across all plans.

Service Provider Pro enables email customization by providing access to edit the underlying HTML files, offering more flexibility but requiring HTML skills. 

In summary, the basic customization options for colors, subdomains, email templates, and headers/footers are comparable. Service Provider Pro has a slight edge for email customization if you have HTML skills to work directly with the email code files. 

In terms of white-labeling (removing platform watermarks), Agency Handy allows full watermark removal across all plans. SPP only allows watermark removal on their highest $1,500/month plan.

9. Integration and Scalability

Agency Handy’s multi-workspace support makes it ideal for agencies managing diverse clients. While SPP offers more integrations, its single-workspace model limits scalability. Agency Handy’s expanding integration roadmap ensures streamlined workflows, making it the better choice for growing agencies.

Service Provider Pro has a more extensive integration ecosystem, including Google Tag Manager, Google Analytics, ActiveCampaign, MailChimp, Google Drive, Zapier, etc. 

This robust integration lineup allows agencies to seamlessly connect SPP with tools they already use. It enables streamlined workflows and data synchronization across multiple platforms.

On the other hand, Agency Handy currently supports integrations with Stripe, Wise, and PayPal. It also supports webhook integrations with up to 30,000 events, making automation and connectivity effortless for your agency. 

With webhooks, you can instantly send data to other tools or platforms whenever specific events occur within the system.

Regarding scalability, Agency Handy offers a distinct advantage with its multi-workspace support. Depending on the chosen plan, agencies can create and manage multiple workspaces within a single Agency Handy account. 

This feature is particularly beneficial for agencies that serve diverse clients or manage multiple projects simultaneously. That’s because, it allows for efficient organization and separation of workflows, teams, and client data.

On the other hand, Service Provider Pro follows a single workspace model, which could limit scalability for agencies with complex organizational structure.

10. Pricing and Plans

Agency Handy offers more affordable pricing than Service Provider Pro (SPP) when considering overall value and team size but has a steeper starting price. Overall, Agency Handy’s flexible plans suit small to large agencies, while SPP’s per-user pricing and higher-tier costs work more for midsize to large teams.

Agency Handy Pricing Plans:

Agency Handy provides flexible plans to suit growing agencies with varying team sizes and client needs.

Solopreneur:

• $69/month (billed monthly)
• $49/month (billed annually)
• For up to 3 users, includes unlimited clients, orders, service catalogs, basic onboarding, and order management tools.

Teams:

• $149/month (billed monthly)
• $99/month (billed annually)
• For up to 10 users, it includes everything in the Solopreneur plan, plus team collaboration tools, advanced task management, and client communication features.

Pro:

• $199/month (billed monthly)
• $149/month (billed annually)
• For up to 30 users, it includes everything in the Teams plan, plus advanced reporting, priority support, and more customization for larger teams.

Service Provider Pro Pricing Plans:

SPP offers plans designed to scale with your productized agency. All plans include unlimited clients, services, and forms, plus a branded client portal. 

Basic

• $129/month per internal user (billed monthly)
• $99/month per internal user (billed annually)
• Up to 5 team members, custom workspace domain and email domain, helpdesk, affiliate and referral tracking, unlimited orders, 1 TB file storage, Zapier, and Webhooks integrations.

Pro

• $299/month per internal user (billed monthly)
• $249/month per internal user (billed annually)
• Up to 10 team members, all Basic features, editable client-facing pages, client-side teams, and reseller program creation

Plus

• $1,500/month
• Up to 50 team members, all Pro features, custom rules and workflows, API access, priority Slack support, remove “Powered by” branding, and uptime SLA

Further Read: Service Provider Pro Plan & Pricing

Agency Handy Vs. Service Provider Pro: Which Software Should You Choose?

Choosing between Agency Handy and Service Provider Pro depends on your agency’s specific needs and priorities. Here’s a breakdown to help you decide –

Choose Agency Handy if:

Here’s a revised version with direct statements instead of questions:

• Manage large teams effectively with affordable pricing that delivers more value than Service Provider Pro.
• Stay on top of client and task management using intuitive tools like ticketing systems, dashboards, and task tracking.
• Simplify collaboration on visual designs with built-in approval workflows for smooth iterations.
• Showcase your brand identity through customizable emails, signing pages, and other branded elements.
• Keep projects organized and accessible with a centralized file storage system.

Choose Service Provider Pro if:

• Extensive third-party integrations are crucial for your workflow. Service Provider Pro boasts a broader range of integrations with various business tools.

• You manage a large, complex agency.

• A built-in affiliate program is valuable for your business model. Service Provider Pro allows you to leverage your existing client base as affiliates to generate additional revenue.

Wrapping Up

Choosing the right platform for your digital agency comes down to understanding your unique needs and how each option fits into your workflow. 

Prioritize what matters most—client customization or efficiency and growth—and use free trials or demos to make an informed decision. The right tool should meet your current requirements and support your agency’s future success.