We had a quick chat with Ruben, who runs Ardizi Design. He told us how Agency Handy helped him cut down on tool-switching, stay on top of client work, and manage recurring services with less stress.
About
I’m Ruben, the founder of Ardizi Design. Basically, it’s a creative digital agency where I mostly focus on business development and managing client relationships. I have a team of 3 to 5 members who work with small businesses and content creators to help them grow through simple and customized digital solutions.
How Did You Manage Your Agency Workflows Before Using Agency Handy?
Honestly, before Agency Handy, I was working with multiple tools which wasted a lot of my time.
Specifically, I used Stripe to handle payments and Pixieset to share files with clients. It worked, but it wasn’t efficient. Payments were in one place, files were somewhere else, and there was no single spot where my team or clients could see everything.
That’s when I realized I needed a platform that pulled everything into one space.
Why Did You Choose Agency Handy?
Honestly, I found Agency Handy when I was trying to get more control over how we manage client projects.
Things were too spread out. I had different tools doing different things, and it just wasn’t efficient. I needed something more stable that could handle everything in one place.
I run a creative digital agency, and most of our clients are small businesses and content creators. They expect quick updates and clear communication, and I needed a system that could support that without adding extra work for the team.
What stood out about Agency Handy was how straightforward it was. Everything from tasks, files, payments, to feedback stays in one spot. We tried it on a few projects, and it just made sense.
Now we use it with the team, and I’m planning to bring it into our media services too. It’s one of the few tools I’ve used that actually fits the way we work.
When Everything Felt All Over the Place Before Using Agency Handy
I’m still kind of figuring things out with Agency Handy. Like, I’m testing different setups, making adjustments, and seeing what works best for my team. So I wouldn’t say we’re 100% there yet, not at that point where everything’s fully locked in.
But honestly, that’s already a huge step up from how things were before. Back then, it was all over the place. I had different tools doing different things, and I was basically piecing it together as I went. Managing client projects felt more reactive than planned.
Right now, I’m focused on getting the whole operation running clean, organized, and easy for the team to follow. That’s the goal. Once it’s set up the way I need, I know I’ll be able to look back and actually explain what a normal day looks like inside Agency Handy
What Features of Agency Handy Solved Your Problems?
Honestly, it wasn’t about finding the most advanced tool; I just needed something that could clean up the mess.
Multipackage service catalog was the first thing that clicked. I finally had a way to list out everything we offer, with real pricing and options. It removed the time–consuming back and forth with every client just to explain the basics. They see it, they pick what fits — done.
Forms were another big one. I could collect all the right info up front, including budgets, timelines, to goals, without sending three follow-up emails. It saved a ton of time during onboarding.
Then there’s Orders and Invoices, they’re connected now. So when someone orders something, I don’t have to dig around to figure out what’s been paid, what’s pending, or what needs to be billed. It’s all there, under the same client.
Subscriptions were a game-changer for my retainer clients. They stay on a plan, payments happen automatically, and I don’t have to chase anyone down every month.
Embeds are just a nice touch. I can drop in a Figma file, a YouTube walkthrough, or a shared folder from Drive without switching between tabs or tools. Everything stays inside the workspace.
And yeah, Integrations made things smoother. With Stripe, PayPal, and even crypto, I didn’t have to build any workarounds to get paid or connect the stuff I already use.
What Results Have You Seen Since Using Agency Handy?
We’re still kind of dialing things in with Agency Handy, but honestly, the change is already clear.
Before this, I was bouncing between different tools just to keep one project on track. Now, everything’s in one place. The team knows where to look, I’m not chasing updates, and clients aren’t getting lost in the process.
Onboarding’s been smoother too. Forms help us collect all the key info without all the usual back-and-forth. And since orders and invoices are tied together, I don’t have to double-check if something’s been paid or not. It’s just there.
Subscriptions have made life easier with our retainer clients. Once it’s set, I’m not spending time reminding people to renew — the system handles it.
So yeah, we’re still tweaking things, but it already feels more stable.
Do You Have Any Favorite Features of Agency Handy?
Honestly, a couple of features really stood out for me.
- Subscriptions made a big difference. I don’t have to chase clients every month or keep track of who’s due, it just runs. Set it once, and it handles the rest. That alone saved me a ton of time.
- Contracts are another one. Having them built into the workflow means expectations are set early, and everything stays aligned as the project moves forward.
And the thing is, the whole platform feels like it was built with both me and my clients in mind. That’s rare. I’ve even started writing up a few ideas to send over. It takes a bit of time, but I’ve seen enough to believe they’ll actually read it and do something with it.
