About the Role

As a Technical Support Engineer at Agency Handy, you’ll be the frontline problem-solver for our customers. You’ll help agencies navigate the product, resolve technical issues, and ensure a smooth experience across workflows. This role is ideal for someone who enjoys troubleshooting, communicating clearly, and working closely with both customers and internal teams in a fast-growing SaaS environment.

Responsibilities

• Assist customers with software-related questions and technical issues
• Troubleshoot problems and provide clear, effective solutions
• Guide users through Agency Handy’s features and workflows
• Document, track, and follow up on issues until resolution
• Communicate confidently via calls, chat, and written messages
• Collaborate with internal teams to escalate and resolve complex cases

Requirements

• CSE background or strong technical understanding of software systems
• Good spoken and written English communication skills
• Patient, empathetic, and customer-focused mindset
• Strong logical thinking and problem-solving ability
• Comfortable working independently in a remote setup
• Willingness to learn new tools, systems, and technologies

Nice to Have

• Prior experience in technical or customer support roles
• Familiarity with SaaS products or web-based platforms
• Experience handling customer tickets or support documentation

Compensation

20,000 – 35,000 BDT/month

Work Schedule

• Shift: 6:00 PM – 2:00 AM
• Weekend: Friday & Saturday

Benefits & Perks

🌍 Fully remote work environment

🗓️ Two-day weekends (Friday & Saturday)

📚 Hands-on learning with real-world SaaS tools

🚀 Growth opportunities in a customer-facing technical role

🤝 Supportive, collaborative, and learning-focused team culture

Why Join Agency Handy

• Work with a growing SaaS product used by agencies worldwide
• Gain real experience in technical support and customer success
• Learn how modern software products operate behind the scenes
• Build a strong foundation for a long-term tech career
• Be part of a team that values ownership, learning, and clarity

Note: Fresh graduates or problem-solvers eager to grow in a customer-facing tech role are also welcome!