10 Best Client Communication Tools in 2025 [For Agencies]

68% of customers are willing to pay more for good customer service. Client communication is no less important than maintaining quality service or products. 

Client communication tools include AI agents or chatbots to handle the most common queries for your product based business. For service based businesses, clients expect to get a response in the service related thread or via support ticket within 4 hours.

To address promptly, be sure to pick a tool that brings both clients and your team on one page. Considering how fast you can address problems and keep your clients updated, we picked 10 client communication tools for agency business. 

Quick List of 10 Client Communication Tools

Here’s a quick list of client communications tools with core functionalities to address client communication.

1. Agency Handy: Combines messaging, client portals, file feedback, and invoicing with CRM.
2. Zendesk: Omnichannel ticketing system with live chat, AI agents, and a help center.
3. HubSpot Service Hub: Centralizes conversations with a shared inbox and chatbot.
4. Intercom: Copilot to answer chats from websites, WhatsApp, Instagram, and email.
5. Freshdesk: Handles multiple platforms with smart ticketing, auto-responses, and action automations.
6. LiveChat: 24/7 bot support for order inquiries, FAQs, and lead capture.
7. Salesforce Service Cloud: CRM-powered client support tool with AI and omnichannel support.
8. Slack: Shared channels and DMs for team and clients for updates, file sharing, and communication.
9. Zoom: Video conferencing and screen sharing for detailed proposals, and recording.
10. Google Meet: Video call platform for meetings, updates, and presentations with screen sharing.

Comparison Table of The Best Client Communication Tools

Tool	Live Chat & Messaging	Client Portal	File Sharing & Feedback	CRM/Lead Integration	Project Updates	Best For
Agency Handy	Built-in Chat	Client portal with branding	Annotations & uploads	Lead CRM	Kanban tasks	Freelancers and Agencies
Zendesk	All-in-one inbox	Help center	Via tickets	❌	❌	Customer support-centric teams
HubSpot Service Hub	Unified inbox	Knowledge base	Document and email management	Native CRM	❌	Sales & marketing agencies
Intercom	Web + social chat	Guided help center	Product tours and contextual help	CRM integrations	❌	SaaS, tech, and B2B firms
Freshdesk	Smart ticketing	Help center	File & ticket attachments	❌	❌	SMBs with recurring support needs
LiveChat	Web & Messenger chat	❌	Chat-based file sharing	Email capture	❌	Ecom & real-time support
Salesforce Service	Centralized console	Self-service portal	CRM-integrated document sharing	Full Salesforce CRM	Automated workflows	Enterprise orgs & call centers
Slack	Shared channels	❌	File uploads and huddles	App integrations	Indirect updates	Project-based internal comms
Zoom	❌	❌	In-call screen and file sharing	❌	Video meetings	Proposals & team-client calls
Google Meet	❌	❌	Basic screen sharing	❌	Video calls	Quick video sync & global clients

Top 10 Client Communication Tools for Client Engagement 

For a growing agency, why settle for a typical communication tool? These specialized client communication tools will offer you much more to enhance the client communication experience.

1. Agency Handy

As a client communication platform tool, Agency Handy comes with features to give your clients a professional experience. You have everything in one place to manage your clients, their projects, provide updates, and respond to their feedback.

How Agency Handy Helps in Client Communication

Unlike conventional customer communication tools, Agency Handy lets you do much more. These are the topmost features you will get from the tool to maintain client communication with a professional presence –

Messages and Chats

For most cases, clients communicate about projects and tasks. With Agency Handy, your client can send you messages about any projects directly from the project-related options.

Both you, the client, and your team know exactly what conversation is going on regarding specific projects. Ultimately, Agency Handy serves as a tool for building and showcasing your exceptional client communication skills.

Project Management and Updates

In the project area, your clients create tasks and send necessary files for the team to get started. Tasks are organized in the Kanban board, tracking it easier to know tasks that are pending, in progress, to be reviewed, and done. 

They can see real-time project progress and get the updates without bothering your team members. 

White Label Client Portal 

Agency Handy provides professional, branded experience to your clients. From the portal, they can get project updates, share necessary files, give feedback on files precisely with annotation tools, and even generate invoices after purchasing services.

Multi-package Service Catalog

You would always want your clients to see the services you provide. Agency Handy organizes your services in a catalog view with multiple pack and pricing options. You can either send a link to any specific services, or embed in the order form.

Lead Management

Apart from being a business communication tool, Agency Handy can take your client onboarding process to the next level. Whenever someone from your landing page fills up your intake form, the lead will be created automatically. You can organize these leads as per their status – new, contacted, proposal sent to, pending, potential, etc.

Smart File Feedback and Approval

Once your team submits project deliverables, the client reviews those files and gives feedback. Agency Handy makes this feedback-giving process more comprehensible. With annotation tools, clients can pinpoint where and what changes should be made. 

This reduces back and forth between the team and clients. Projects get approved within the due time.

Client Onboarding

Right from the service link or order form, your client can proceed to payment and self-checkout. Agency Handy will auto generate invoices for their purchased services without needing to do anything from your team’s end. 

Client onboarding process will be automated, saving hundreds or hours of admin work per year.

Invoicing and Subscription

As you will deal with clients, invoicing is a must. Agency Handy sends your clients invoices when they make payment for services. Also, you can send manual invoices, customized for specific needs.

Add contact details, address, mobile number, email, and pretty much everything needed to make the invoice look professional. Of course, there will be your company or agency branding on the invoice.

Agency Handy also allows you to manage subscriptions of your clients. It comes with both one-time and recurring payment options,your whatever is best suited for clients.

White-label 

To maintain a professional impression, all your forms, proposals, contracts, invoices, and even the client portal will have your agency branding with logo and colors. 

Pros:

• Send messages to both clients and team or one to one
• Clients get real-time project updates
• Feedback on files with annotations
• Clients can upload files
• White-label client portal

Cons

• Some clients might need a quick walkthrough

Who It’s Best for

• Content Creation agencies: that deal with content will find file annotations and version control extremely useful to work with.
• Design and Creative agencies can track tasks progress, use annotation feedback, and control file versions.
• Video Editing agencies can get up to 20 TB of storage for storing big files.
• Web Development agencies can break projects into tasks and manage them from the Kanban board.
• Consultants can manage their leads through CRM and automate client onboarding steps.
• IT Service Providers can manage support tickets, assign tasks to team members, and track progress.

Agency Handy Pricing

• $19/month Freelancer Plan for freelancers and solopreneurs
• $99/month Team Starter for small agencies
• $199/month Business Pro for large agencies

2. Zendesk

Zendesk gathers all those customer messages, and puts them in one clean spot.  Emails, chats, calls, social media, it comes from everywhere. Your team can give fast and helpful answers. No customer gets lost in the shuffle.

With their AI agents, your customers get instant answers. You can select a particular AI voice to make it sound less robotic. 

Zendesk also integrates a location map to let your clients know how far the courier is from the destination.

If there is any change request from clients, they can send in group messages where all responsible members will get the update and act accordingly.

The AI agent further listens to the conversations you make with clients, and suggests where you can improve for more customer satisfaction.

Zendesk Key Features

Zendesk offers the following features to make your client communication hassle-free –

Omnichannel Ticketing

Zendesk’s ticket system brings all emails, chats, calls, and social messages in one place. Each question becomes a “ticket.” You see who asked what and who’s helping. You know if it’s solved. Your team gets a complete view.

Integrated Live Chat & Messaging

Clients can talk to you directly through a chat window. They get instant answers. You can connect through social apps as well. This doesn’t let your client wait to get answers.

Robust Knowledge Base & Self-Service

Zendesk lets you build a knowledge base. It’s an online library of common questions. Clients get answers instantly. This frees up your support team. 

AI-Powered Automation & Chatbots

Zendesk chatbots answer simple questions instantly even late at night. These AI agents can give answers to voice queries, making communication more convenient. But if it’s too tough for the bot, it hands them to a human.

Comprehensive Analytics & Reporting

With Zendesk, you can track reports and see analytics. See how fast you respond. Are clients happy? How busy is your team? These insights are gold. They help you get even better in client communication.

Map Integration

For delivery purposes, clients want to see how far the delivery-man is. Map integration makes it possible. They can track location and prepare to receive the courier.

Pros

• Centralized communication for emails, chats, calls, and tickets
• Ideal for both small and large agencies
• Comes with sales, marketing, and operations tools
• AI agents can handle voice queries
• Map integration is available

Cons

• Takes time to get used to
• Time consuming customization

Zendesk Pricing

• Team: $19 
• Professional: $55 
• Enterprise: $115 

3. HubSpot Service Hub

Using HubSpot, you can turn your visitors into leads and close deals through highly customized chatbot tailored for specific purposes.

It also brings interactions from email inboxes, website live chat, and social media messaging. This gives your team a complete view of each customer. Agents can solve issues faster. 

Without any coding, you can build a chatbot and use it to qualify leads and book meetings through conversations. 

Emails that chatbot collects, goes directly into the CRM to make sure you don’t miss any potential clients.

Even when you’re not in the office, you can still respond to queries that need human engagement through Slack.

HubSpot Key Features

Even though their communication support is pretty basic, it’s worth mentioning what you will get from HubSpot –

Unified Inbox

All customer conversations land here. Emails, chats, even social messages. Your team gets the full context on any client.

Live Chat & Conversational Bots

HubSpot comes with a Chatbot that handles simple questions instantly for clients. However, complex queries, and issues go to your team based on query relevancy. 

You can also build a custom chatbot without coding through triggers. Depending on conversations, you can qualify leads and book meetings.

Self-Service Knowledge Base

Based on the most frequently asked questions, their system builds a knowledge base. Clients find solutions themselves. This frees up your support team. 

Help Desk Automation

You can automate routine tasks and assign tickets automatically based on their source or content. This means you can also send automated follow-up emails and create custom workflows.

Customer Feedback & Surveys

You can send surveys after a chat or email exchange to understand their happiness levels, then use that feedback to continuously improve your service.

Pros

• Custom chatbot can be used to get leads
• Leads automatically go into CRM as contacts
• Handles common queries and transfers to live agents
• Can be used through Slack
• Endless customization for various purposes

Cons

• Initial setup might be challenging

HusSpot Service Hub Pricing

• Professional: $100/seat/month
• Enterprise: $150/seat/month

4. Intercom

Someone visits your website and has a quick question, this is where Intercom as a sales communication tool shines. Apart from the website, Intercom pulls conversations from emails, WhatsApp, Facebook, Instagram, and more. 

Powered by Copilot, their AI chatbot handles customer queries really well. It uses both your internal and external sources to provide relevant answers to queries. The chatbot also uses conversation history to give most suitable answers. 

Depending on the customer query, this AI bot sends messages to your team chat and creates a support ticket. 

Their help desk is also powered by Copilot. And it does its job by providing solutions to various customer problems.

Intercom Key Features

The following features will ease your clients journey to get help from agency’s end –

Website Live Chat & Targeted Messages

Visitors and clients send you messages on webpage chatbot, WhatsApp, mobile inbox, Facebook, and Instagram, Intercom collects all these and presents them in a single window. 

Even when you’re not around, the AI agent automatically answers to customer queries based on previous chat history, internal, and external relevant content. You can train the AI agent and feed customized data as well.

Conversational Chatbots

The chatbot doesn’t only answer queries, depending on the type of problem or query, it continues conversation a bit to make customers feel they are heard.

Integrated Help Center

Whenever customers reach out to the help center with a problem, an AI agent used in the help center addresses the problem and sets the floor for you to respond, like taking order numbers and problem details.

For returning products, the AI agent can automatically adjust order-related information as per your input.

Product Tours & Onboarding

Their web application system lets you create interactive walkthroughs, guides, important highlights and more to help clients get started faster.

40+ Language Support

Regardless of what your customer speaks, Intercom will understand it well, and give a reply to his/her language. It supports up to 40 languages for chatting, providing solutions from the help center, and creating support tickets.

Pros

• Grabs conversations from various channels
• AI agents use internal and external data to answer
• Guides users with tips and helpful highlights
• Supports up to 40 languages

Cons

• Customizing bots and messages takes time

Intercom Customer Service Suite Pricing

Essential

• $39/month/seat: Monthly Billed
• $29/month/seat: Yearly Billed

Advanced

• $99/month/seat: Monthly Billed
• $85/month/seat: Yearly Billed

Expert 

• $139/month/seat: Monthly Billed
• $132/month/seat: Yearly Billed

5. Freshdesk

When customers email you, message you on Facebook, or call in with an issue, Freshdesk pulls all those conversations into one place. You don’t have to switch tabs or lose context. It works across email, chat, voice, and socials.

If your team spends too much time organizing tickets or writing repetitive replies, Freshdesk changes that. It takes care of repetitive questions automatically and sends the tricky ones to the right person. 

Customers don’t wait, agents don’t get overwhelmed, and nothing slips through the cracks. 

Freshdesk Key Features

Here’s how Freshdesk helps you manage client conversations from start to finish –

Replies Emails and Resolves Tickets

Every time someone sends in a ticket, Freshdesk reads the message, understands what’s being asked, and sends back the right answer. If the issue is simple, it even closes the ticket on its own. You don’t have to assign, read, or reply unless it’s actually needed.

Automates Actions

Freshdesk isn’t just a chatbot. When someone asks about updating contact info, tracking a return, or checking a balance, it doesn’t wait for a human. It goes ahead and takes care of it. No back-and-forth. No queue time. Customers get what they need right away.

Smarter Ticketing

When an issue needs a human, it lands in the right hands. Freshdesk assigns tickets based on who’s available, who knows the topic, and even how the customer feels. You don’t waste time figuring out who should take what.

All Your Channels, Together

Whether someone messages you on chat, leaves a comment on Instagram, or calls your hotline, you’ll see it in one place. It’s easier to keep track of what’s been said and reply without juggling tabs.

Pros

• Handles everyday questions without needing a human
• All support channels show up in one simple view
• Helps agents reply faster with summaries and translations
• Easy to route tickets to the right person
• Built-in help center for customers who prefer self-service

Cons

• Some features take time to customize depending on your team’s workflow

Freshdesk Customer Service Pricing

Growth

• $18/agent/month billed monthly
• $15/agent/month billed yearly

Pro

• $59/agent/month billed monthly
• $49/agent/month billed yearly

Pro+AI Copilot

• $94/agent/month billed monthly
• $78/agent/month billed yearly

Enterprise

• $95/agent/month billed monthly
• $79/agent/month billed yearly

6. LiveChat

LiveChat gives you real-time support. ChatBot keeps the replies coming, even when your team’s offline. You can talk to customers on your website, Facebook, Slack, or Shopify, and all without switching tabs. Everything stays in one place.

You can train your chatbot using your own website or help docs. That way, replies feel natural and match how your brand talks.

This setup helps you handle it, whether it’s a product question, refund request, or lead gen fast.

LiveChat Key Features

Here’s what you will also get from this tool –

Right and Relevant Answering

ChatBot learns directly from your site, docs, or FAQs. That means it answers questions with your actual info, not something generic.

Deals Customers 24/7

The bot can handle everyday questions like order status, returns, passwords, even when your team sleeps. No delay, no auto-responders.

Unified Chat

Chat from your website, Messenger, or even Slack. Everything lands in the same inbox, so your team can just focus on replying.

Passes to Human Agent

If the chatbot gets stuck, it passes the chat to one of your agents with full history. No need for the customer to explain twice.

Gets Customer Information

ChatBot collects names, emails, and preferences naturally during conversations. You can also suggest products based on what they ask.

Pros

• Stays available after hours and during rushes
• Learns from your own content, not outside sources
• Keeps all chats in one place
• Supports lead gen and product help in the same flow

Cons

• Limited options for email or phone support

LiveChat Pricing

• Starter: $20/month
• Team: $41/month
• Business: $59/month
• Enterprise: Custom price

7. Salesforce Service Cloud

Built for large companies, Salesforce Service Cloud is one of the best enterprise communication tools that ties customer service into your entire business. 

To provide more personalized support to clients, the AI agent pulls customer data from the CRM (Salesforce Sales Cloud) and conversations from phone calls, email, web chat, SMS, and social media. 

Apart from the AI agent, Salesforce allows your customer to have a self-service experience where you will get answers through a custom portal.

As it’s omni-channel customer service, customers get 24/7 support.

Salesforce Service Cloud Key Features

Even though this tool works in a different way, you can use its leverage through following features –

360-Degree Customer View

You get a complete overview of every customer interaction, including sales data, marketing history, and all service communications. This holistic customer profile gives your team full context for personalized support.

Omnichannel Service Console

You can manage phone calls, email, web chat, SMS, and social media DMs. All integrated into one powerful console. It can answer questions, update records, and guide users without passing them to a human every time.

Service AI 

It leverages artificial intelligence to suggest answers to agents. Based on customer data and past interactions, it recommends next best actions. The tool even automates routine tasks. 

Customer Self-Service Portals

You can build powerful and customizable customer portals where clients can find FAQs, participate in forums, access knowledge articles, and submit tickets. 

Advanced Workflow & Automation

Salesforce can automate your service tasks with smart ticket routing from all channels, approvals, and escalations. This significantly improves efficiency and helps you to focus on scaling.

Pros

• AI agent handles routine issues across channels
• Connects with other Salesforce products
• Agents see complete customer profile during calls
• Adapt it precisely to your business needs
• Drag-and-drop interface easy to manage

Cons

• Has a steep learning curve for users
• Complex for small businesses

Sales Force Customer Service Pricing

• Starter: $25/user/month
• Pro Suite: $100/user/month
• Enterprise: $165/user/month
• Unlimited: $330/user/month
• Agentforce 1 Service: $550/user/month

8. Slack

Slack is primarily known for internal team communication, where colleagues chat, share files, and get quick answers. But it also offers powerful ways to communicate directly with clients.

For on-going projects and quick check-ins, you can create shared channels directly with clients and team for fast and informal conversations. Also, there can be a dedicated channel to upload and submit project files.

Slack Key Features

Before you give Slack a try, these are the features you will come across –

Shared Channels (Slack Connect)

Slack creates dedicated channels that include both your team members and clients. It’s particularly ideal for specific projects or ongoing discussions.

Direct Messaging

You can send quick private messages directly to clients. Unlike boring emails, clients get instant help and get a better support experience. You can reply even using their mobile app.

File Sharing

Easily share documents, images, videos, and links directly within any channel or direct message. Files are easily accessible and stay organized to the context.

Voice and Video Calls (Huddles) 

With Slack, you can also make quick voice or video calls directly within a channel or a direct message. This is great for deeper discussions or quick sync-ups between the client and team. No need to use a separate app for this.

Extensive App Integrations

You connect Slack with thousands of other apps, including project management tools (e.g., Asana), Salesforce, task trackers, and design software to get the maximum leverage for your business and client communication.

Pros

• Provides fast and direct client communication
• Excellent for project-based work
• User-friendly interface
• Conversations and files are easy to find with context

Cons

• Can’t tell if your messages are seen or not

Slack Pricing

• Pro: $4.38/user/month
• Business+: $9/user/month
• Enterprise+: Custom price

9. Zoom

When your client communication requires video calling for screen share or face-to-face discussion purposes, you can’t go wrong with Zoom. That makes Zoom the go-to tool for video communication. 

For communicating with clients, you can use it for proposal presentation, sharing project progress, presenting reports, holding meetings, and more.

For any important meeting or training purposes, you can record the entire meeting and share it with others.

Zoom Key Features

You might already be familiar with Zoom. Still, it’s worth reminding what features you will come across –

High-Quality Video Conferencing

You can make clear video calls for one-on-one meetings, team discussions, or group presentations. When you notice the client’s reactions, it will help you to approach that client more appropriately.

Screen Sharing

Easily share what’s on your screen. It’s super helpful for demos, presentations, or troubleshooting technical issues. You can even give permission to clients to let them share their screens.

Webinar & Large Meeting Hosting

Zoom allows you to host online events like product launches, training sessions, or company-wide announcements. The audience will have the opportunity for Q&A, polling, and virtual hand-raising.

In-Meeting Chat & File Sharing

Attendees can chat during calls for questions, sharing links, or quick notes. You can also share files directly within the meeting, keeping communication centralized.

Meeting Recording

You can record entire meetings. This is useful for reviewing later and training purposes.

Pros

• Extremely convenient for online meetings and discussions
• Allows screen sharing both from host and participants
• Messages and links can be sent during the meeting
• Records meeting with audio and video

Cons

• Needs a good internet connection for quality calls

Zoom Pricing

• Pro: $13.33/user/month
• Business: $18.33/user/month

10. Google Meet

Last but not least, a very useful and convenient video communication tool. The best thing is, it’s free. For quick discussion with clients, project meetings, and presentations, Google Meet is even better than other video communication tools.

Both participants and the host can share screens for presentation purposes. You can also record the entire meeting for later use.

Clients can quickly join through a link you sent them. No need to have an account or app. Can be accessed even through web and mobile browsers. An app is available for convenience.

Google Meet Features

Below are the features you will get from Google Meet –

High-Quality Video

Usually, Google Meet allows high-quality video meetings. But then, even if your internet connection is slow, you can still use it with a reduced video quality.

Clear and Noise-free Audio

Compared to many voice communication tools, Meet provides clear and relatively noise-free audio for meetings and discussions. 

Live Captions

Like what we see on YouTube, Google Meet shows live captions when participants speak in real time. This feature is useful if you onboard clients from non-English-speaking countries.

Engagement Tools

Apart from the core functionalities, Google Meet also features polls, moderation controls, breakout rooms, and Q&A for user engagement. These features make long discussion meetings less boring.

Pros

• Meetings are easy to start
• Participants and hosts can share screens
• Can be used with a slow-speed internet
• Live captions

Cons

• The waiting room isn’t as convenient as Zoom

Google Meet Pricing

Starter

• $7.56/user/month billed monthly
• $6.30/user/month billed yearly

Standard

• $15.12/user/month billed monthly
• $12.60/user/month billed yearly

Plus

• $26.40/user/month billed monthly
• $22/user/month billed yearly

Enterprise Plus 

• $42/user/month billed monthly
• $35/user/month billed yearly

Types of Customer Communication Management Tools

When it comes to improving customer communication, there are tons of different tools out there. Each one has its own special way of helping you connect.

1. Quick Messages & Live Chat

Think of these as your instant text buddies for business. They’re all about quick talks.

Examples

• Direct email replies from Gmail or Outlook 
• Little chat box on a website (like Intercom or Tawk.to) 
• Quick texts on WhatsApp Business and Facebook Messenger 
• Web Chatbots

Benefits for You & Your Clients

• Clients get answers instantly
• Easy for clients to use
• Chatbots handle simple questions

Drawbacks 

• Info gets scattered
• Hard to track client’s full story
• Clients expect instant replies
• Not good for big talks

2. Voice & Video Calls

These are like meeting face-to-face but online. Sometimes, a quick call or video chat just gets the job done faster and with more clarity.

Examples

• Cloud phone systems (like RingCentral) 
• Popular video apps (think Zoom, Google Meet, and Microsoft Teams) 
• Call tracking features in many CRMs

Benefits for You & Your Clients

• Clients feel truly connected
• Clears up confusing issues fast
• Easy to show and plan things

Drawbacks You Might Face

• Talk details might get lost
• Tech problems can ruin calls
• Requires faster internet connections

3. Automated & Group Messages

These are your smart helpers for sending messages to many clients at once. Mostly, they are automated systems that don’t require you to do everything on your own.

Examples

• Programs like Mailchimp or ActiveCampaign for emails 
• SimpleTexting for texts 
• Automations in customer management systems (CRMs)

Benefits for You & Your Clients

• Sends updates automatically
• Guides clients through their journey
• Sends personal messages to many

Drawbacks You Might Face

• Messages can feel robotic
• Clients might unsubscribe
• Messages can land in spam

4. Special Client Hubs & Self-Help Spots

Imagine giving your clients their own VIP pass to an online portal. Here they can find answers, see how things are going, share files and talk with your team whenever they want. It’s all about being clear and letting clients help themselves.

Examples

• Dedicated Client Portals (a cool feature of Agency Handy also in Zoho or HubSpot) 
• Project tools with client access (like Monday.com or ClickUp)
• Handy online communities or help pages (think Zendesk Guide)

Benefits for You & Your Clients

• Clients get 24/7 access
• Builds huge client trust
• Clients can help themselves
• All info is in one secure spot
• Saves your team time

Drawbacks You Might Face

• All clients might not use it
• Takes effort to set up
• Not for urgent problems

5. Social Media & Public Talking

These are like your company’s megaphone and listening ears all in one. They’re where you show off your brand, and talk with the public and sometimes even offer quick help where clients are already hanging out.

As the title says, these are your business pages on social media platforms. You can show off your brand, highlight products or services from various angles, and listen to what the public has to say about your business and products.

Examples

• Facebook
• Instagram
• LinkedIn
• X (formerly Twitter)

Benefits for You & Your Clients

• Reach many people
• Show off your brand
• Clients get public help
• Spot new client chances

Drawbacks You Might Face

• Clients expect super fast replies
• Your message can get lost
• Info might be scattered

Conclusion

If your website has massive traffic, asking commonly asked questions, going with a client communication tool with an AI chatbot or agent would save you a significant amount of time for operations.  

But, if project-focused tools are what you need, Agency Handy would be the ideal option to go for, as it comes with a client portal that helps clients with project aspects. 

Frequently Asked Questions

What are the three types of communication you will have with a client?

Primarily, communications are of 3 types –

1. Verbal: Phone calls, video conferences, in-person meetings
2. Written: Emails, proposals, contracts, reports,
3. Non-verbal: Facial expressions, tone of voice, body language

What is the most important part of client communication?

While communicating with clients, give importance to the following aspects to make it effective –

• Being transparent with the client
• Provide adaptable solutions 
• Clients should feel you have empathy and compassion towards their problems
• Always communicate within a given context
• Become self-aware of the services you present to clients as solutions

What’s the best customer communication tool?

The best client communication tool varies depending on factors such as needs and business size. The most popular client communication software includes Slack, HubSpot, Zendesk, and Agency Handy.

How do you improve customer communication?

• Here’s a checklist to improve customer communication –
• Use a client portal software to provide self-help regarding your services
• Offer multiple communication channels
• Integrate a chatbot or an AI agent with your team in the relevant field
• Think from their problem perspectives
• Quick response and let them know you’re on it
• Make interactions personalized, aligning with previous history