You’ve probably tried a few feedback management systems before. And soon you realized that most of them make things more complicated, not less. You don’t find comments easily, version histories don’t appear, and feedback turns into guesswork.
At this stage, you need a system that actually works for your agency or team. Up next, you’ll get a clear look at the best systems available today, what each does best, and which one fits your workflow perfectly.
Quick List of Professional Feedback Management Systems
- Agency Handy: Best for managing visual feedback on files, tracking revisions, and linking client comments directly to tasks.
- Dock.us: Ideal for collecting structured input with surveys, file comments, and approval tracking in one workspace.
- Perfex: Good for gathering survey feedback, managing support tickets, and turning responses into action items.
- Hive: Best for centralizing project comments, proofing files, and converting feedback into tasks instantly.
- Queue: Ideal for creative teams using timestamped annotations, version tracking, and quick visual approvals.
Comparison Table of Top Customer Feedback Management Systems
Here’s a quick, honest look at how these tools handle core feedback needs —
| Platform | Visual annotations on live websites | Full version history | Starter pricing (monthly) |
| Agency Handy | ✅ | ✅ | $19 |
| Dock.us | ❌ | ❌ | $0 |
| Perfex | ❌ | ❌ | $0 (one-time $65 license) |
| Hive | ❌ | ✅ | $0 |
| Queue | ✅ | ✅ | $0 |
5 Best Feedback Management Systems for Better Customer Service
We’re a team of SaaS users who test feedback tools the way agencies actually use them.
Every system here has been tried in real client projects, not just skimmed through. In fact, we looked for systems that make feedback easy to collect, clear to track, and simple to act on. So, let’s get into it.
1. Agency Handy
Agency Handy is the best feedback management system for agencies that want a simple, reliable way to manage client feedback. It pulls every comment, approval, and revision into one place, so you lose nothing in email threads.
The File Feedback tool lets clients comment right on PDFs, images, or videos. Each version stays organized, so you can compare edits and track what changed. In fact, Agency Handy even supports live feedback on websites to make reviews faster and clearer.
Meanwhile, its ticketing and CRM features keep every piece of feedback connected to the right project and client. You can assign tasks, set priorities, and mark them as done once resolved. Add time tracking to that, and you can see how long tasks actually take
And since everything is white-labeled, your emails, invoices, and notifications stay on-brand. Paired with analytics, automation, and role-based access, Agency Handy feels less like another tool and more like your agency’s home base for managing feedback and keeping projects moving smoothly.
Plus, you can brand every part of the platform with your logo, colors, and domain to let your clients only see your name. Ultimately, Agency Handy makes feedback easy to manage and easy to trust, so your team can focus on the work instead of sorting through disorganized replies.
Features of Agency Handy
Here is a breakdown of its core and additional features, organized to help you see how each contributes to better feedback management.
File Feedback
It helps you to replace endless email chains with direct, visual feedback. Clients can comment, highlight, or draw on PDFs, images, or videos without downloading files. You can upload multiple versions for review history to keep collaboration clean and traceable.
Forms: Intake and Order Forms
Agency Handy’s Form Builder gives you total control over how you collect feedback, intake data, or survey responses. You can design clean intake forms for client onboarding or post-project forms for gathering opinions, ratings, and improvement suggestions.
You can also break the forms into pages or logical sections to helpi clients complete them easily.
CRM: Lead and Client Management
It helps you track every interaction from first contact to final invoice. Leads move through structured stages, from New, Contacted, Qualified, Working, Proposal Sent, Negotiation, to Client.
Once converted, client records automatically include communication history, invoices, orders, tickets, and files.
White-Label Customization
Agency Handy’s white-label customization lets you fully brand your workspace. You can upload your logo, apply your colors, and set a custom domain so clients experience your agency. Plus, emails, invoices, and proposals are all styled to match your brand voice to ensure professional communication every time.
Collaboration Tools
With shared task lists, file uploads, and comment threads, collaboration stays fluid. Clients can review deliverables, approve changes, and give feedback right inside the platform. Team members can also exchange notes and files without hopping across apps to reduce confusion and keep discussions transparent.
Order and Task Management
This feature organizes your workflow from order creation to task completion. When a client places an order, tasks are generated automatically and can be assigned, prioritized, and tracked on a Kanban board. You can view progress in real time, adjust priorities, and ensure deadlines are met.
Ticketing System
For feedback that needs formal handling, like complaints or service requests, the Ticketing System steps in. Clients can submit issues, attach files, and follow progress in real-time. Each ticket includes full message history and status tracking to help your support team close the loop faster.
Secure Access and Role Management
Not everyone needs the same access. Agency Handy lets you assign roles, including Super Admin, Admin, Manager, or Assignee. You can even customize sidebars per role to hide irrelevant sections and rename items to match your team’s terminology.
Other Useful Features
Beyond the major tools, Agency Handy adds impactful features that make the feedback system more polished and professional —
- Email Templates
- Custom Invoice Builder
- Embed
- Role-Based Access
- Time Tracking
- Appearance Settings
- Workspace Configuration
- Sign-In Portal Customization
- Custom Domain
- Coupons and Add-Ons
- Portfolio
Best Use Cases of Agency Handy
Here’s how Agency Handy can make a practical difference across industries —
- Creative Agencies: Manage design briefs, share mockups through file feedback, and track revisions in one workspace. Clients can leave comments directly on visuals, speeding up approval cycles.
- Video Production Studios: Upload footage, collect timestamped client feedback, and manage editing rounds effortlessly.
- Web Development Agencies: Centralize client orders, feedback, and hosting invoices under one system. Real-time collaboration and website feedback tools reduce confusion between clients and developers.
- Design and Branding Studios: Present portfolios, showcase service packages, and collect structured client input via intake forms. Organized feedback loops lead to cleaner, faster project turnarounds.
- Marketing Teams: Handle campaign tasks, monitor deliverables through Kanban boards, and automate client reporting. Subscription billing simplifies recurring retainers and ad spend management.
- Software and IT Services: Use tickets to log bugs, assign tasks, and attach screenshots or files for clear communication.
Pros of Using Agency Handy
- Centralizes all client feedback in one organized space.
- Enables real-time collaboration with visual file commenting.
- Simplifies client approval and revision processes.
- Links feedback directly to projects and orders.
- Keeps version history for better change tracking.
- Allows flexible access control for clients and teams.
Agency Handy Pricing
Agency Handy keeps pricing clear and fair for freelancers, teams, and agencies.
Freelancer: $19/month or $13/month billed annually
Team Starter: $99/month or $66/month billed annually
Business Pro: $199/month or $133/month billed annually
Every plan includes a 7-day free trial with no credit card needed. Yearly plans give 4 months free.
Why Choose Agency Handy as a Feedback Management System?
Here’s how it stands out as a complete feedback management system —
| Aspects of a Feedback Management System | How Agency Handy Meets |
| Feedback Collection | Combines intake forms, tickets, and visual file feedback for flexible input channels. |
| Centralization | Stores all feedback, files, and comments under one client profile. |
| Collaboration | Enables real-time commenting, shared tasks, and approvals inside one workspace. |
| Transparency | Tracks every edit, message, and status update for full visibility. |
| Organization | Sorts feedback by type, priority, or project. |
| Accessibility | Custom roles and permissions keep sensitive data secure yet easy to access. |
| Integration | Embeds tools like Google Drive or Figma directly for smoother reviews. |
2. Dock.us
Dock.us is a client workspace tool that also works well for managing feedback. It helps small and mid-sized businesses keep client comments, requests, and files in one place instead of scattered across emails.
You can build quick surveys or onboarding forms to collect feedback. Meanwhile, clients can comment on shared files, upload what they need, and track progress through their own portal.
But a few users say it takes time to get used to. As Preslea J., a Product Marketing Manager on G2, said, “I can’t figure out the boards and tags hierarchy.”
Features of Dock.us
Here’s a quick look at what it offers —
- Surveys and Forms: Collect structured feedback, project inputs, or satisfaction data with built-in or embedded forms.
- File Sharing and Feedback: Upload files, get client comments, and track version history without relying on scattered email threads.
- Secure Sharing and Permissions: Control who sees what using role-based access, gated workspaces, and permission-based visibility settings.
- Client Portals: Create personalized client spaces where projects, updates, and files stay organized, branded, and easy to navigate.
- Project Plans: Build clear action plans with timelines, checklists, and milestones clients can track, comment on, and approve directly.
- Notifications and Reminders: Keep everyone on schedule with automated alerts for due dates, views, and client engagement updates.
Pros of Dock.us
- Simplifies collaboration with shared workspaces.
- Supports feedback directly on shared files and tasks.
- Tracks engagement to show client activity and sentiment.
- Simplifies onboarding with structured success plans.
- Makes project progress easy to follow for clients.
Cons of Dock.us
- Limited advanced automation for feedback analysis.
- Occasional bugs when uploading or deleting files.
Pricing of Dock.us
When it comes to free feedback management system, Dock.us offers a free along with flexible pricing.
- Free
- Standard: $350/month billed monthly
- Premium: $750/month billed annually
- Enterprise: Custom pricing
What Users Say About Dock.us?
Reviews on G2: 4.9 out of 5
“Allows my potential customers to have all of the information they need to make a decision in one location.” – Cole G.
3. Perfex
Perfex is a straightforward tool that helps small businesses gather and manage client feedback. You can collect opinions through surveys, handle support tickets, and see what customers actually think.
It lets you set up quick surveys, review responses, and spot trends without needing extra tools. Plus, it’s ticketing feature keeps requests and complaints in one place. That way, your team can respond faster and more clearly.
Though it’s not a pure feedback system, for small to mid-sized teams, Perfex does the job well.
Features of Perfex
Perfex CRM gives you a simple way to collect feedback, and simplify daily operations.
- Surveys: Collect structured client feedback using custom surveys and analyze responses to improve services and customer satisfaction.
- Support Ticket System: Handle client issues efficiently with categorized tickets, staff assignments, and internal notes to ensure quick resolutions.
- Knowledge Base: Build a resource hub of articles and guides so clients can solve common issues without waiting for support.
- Estimate Builder: Create clear cost estimates, send them to clients for approval, and convert them into invoices with one click.
- Project Management Tool: Manage projects from start to finish with task assignments, time tracking, and expense linking.
- Reporting Tools: Generate visual reports on sales, leads, and feedback trends to guide better business and client decisions.
Pros of Perfex
- Includes surveys for collecting client and staff feedback.
- Simplifies project, billing, and customer management workflows.
- Tracks client issues through an integrated ticket system.
- Offers customizable tools for different business needs.
- Supports recurring billing and automatic invoice generation.
Cons of Perfex
- Requires self-hosting and manual setup.
- Limited automation for repetitive processes.
Pricing of Perfex
Perfex uses a one-time payment model with no hidden costs or subscriptions. You pay once and keep full access, updates, and support.
- Regular License: $65 one-time payment
- Extended License: $295 one-time payment
What Users Say About Perfex?
N/A
4. Hive
Hive is a simple work management tool that helps teams handle projects, client feedback, and approvals in one place. Plus, you can collect comments, track changes, and share updates without endless emails.
Its form builder makes it easy to gather client input or requests, and proofing tools let people review files or videos right on the platform. Also, you can turn any piece of feedback into a task so nothing gets missed.
But some users say it slows down with larger projects. As Manan B. on G2 shared, “The interface can feel a little heavy on large projects.”
Features of Hive
Here’s what Hive offers —
- Projects and Tasks: Manage projects from start to finish using boards, lists, or Gantt views for clear task tracking and prioritization.
- Proofing and Approvals: Collect, review, and approve client feedback on documents, designs, or videos without relying on endless email exchanges.
- Form Builder: Build custom forms to gather structured feedback or requests that automatically convert into actionable tasks.
- Client Assets and Proofing: Centralize client files, versions, and comments to keep feedback organized and easy to track.
- Team Collaboration: Chat, share files, and comment directly on tasks to keep discussions contextual and decisions documented.
- Integrations: Connect Hive with tools like Slack, Google Drive, and Zoom to sync client communication and feedback across platforms.
- Reporting and Analytics: Generate insights on feedback trends, response times, and project performance to improve team efficiency.
Pros of Hive
- Makes client and team collaboration fast and organized.
- Tracks feedback through comments, notes, and approvals easily.
- Reduces confusion with structured task and review workflows.
- Integrates with major tools for smooth feedback sharing.
- Automates routine follow-ups and task updates.
Cons of Hive
- Can feel heavy with large or complex projects.
- Steeper learning curve for new users.
Pricing of Hive
Hive keeps things simple. You can pay monthly or yearly and save 33% with annual billing.
- Free: $0
- Starter: $1.50 per user each month
- Teams: $5 per user each month
- Enterprise: Contact for pricing
What Users Say About Hive?
Reviews on G2: 4.6 out of 5
“At times, I experience some lag when using Hive, and the cards can become unresponsive.” – Kartik M.
5. Queue
Queue helps you to keep feedback, payments, and projects in one place. It minimizes disorgainzed communication with clear request forms, tracked credits, and built-in visual comments on designs, videos, or websites.
Your clients can leave quick notes or upload files, so revisions move faster. In the meantime, it allows you to handle invoicing and subscriptions within the same workspace.
But not everything’s perfect. One user on G2, Adrian T., said, “The task interface feels a bit limited compared to tools like ClickUp,” though he added that the support team is fast and genuinely helpful.
Features of Queue
Hive brings all your client feedback, communication, and project tasks into one connected workspace.
- Feedback and Proofing: Collect visual feedback on files, videos, and images with built-in markup tools and version tracking.
- Collaboration Tools: Keep communication in one place through comments, chat, shared notes, and internal or external approvals.
- Client Access: Give clients a transparent view of progress, approvals, and deliverables through customizable, secure dashboards.
- Projects and Tasks: Manage everything from small tasks to full projects with flexible views like Kanban, Gantt, and calendars.
- Reporting and Analytics: Generate performance reports and insights to track engagement, productivity, and overall project health.
- Integrations: Connect seamlessly with tools like Slack, Zoom, QuickBooks, and Google Drive to centralize your workflow.
Pros of Queue
- Reduces revision time using visual, timestamped feedback.
- White-labeled portal improves professionalism and client trust.
- Simplifies onboarding through organized forms and checklists.
- Tracks client credits and payments with transparency.
- Encourages faster approvals through visual annotations.
Cons of Queue
- Limited analytics for tracking detailed feedback patterns.
- Interface feels basic compared to mature project tools.
Pricing of Queue
Queue keeps pricing simple so you only pay when you grow.
- Starter: $0
- Growth: $49/month billed monthly
- Enterprise: Contact for pricing
What Users Say About Queue?
Reviews on G2: 4.9 out of 5
“It helped us cut down on scattered tools and manual follow-ups, allowing our team to focus more on delivering value and less on admin.” – Bojan S.
How to Choose the Best Feedback Management System for Your Business
The right feedback tool should keep your communication clear, work organized, and feedback easy to act on. Here are the features that make an ideal system for feedback management.
- Centralized Feedback Collection: Select a tool that keeps every comment, note, and request in one place. Feedback from forms, tickets, or files should connect to the right project so nothing gets lost.
- Visual File Review: Go for tools that let people comment directly on images, PDFs, or videos. It makes edits clearer, faster, and easier to track during review rounds.
- Task and Approval Tracking: Make sure the system includes simple task tracking and approval steps. You should be able to assign work, track progress, and mark things done without switching apps.
- Custom Access Control: Choose one that lets you control who sees what. It keeps private feedback safe and helps everyone focus only on what’s relevant to them.
So, What’s The Best Feedback Management System?
If you want a simple way to manage client feedback without losing track of details, Agency Handy fits the job. It brings file feedback, CRM, and task tracking into one place.
Clients can comment right on PDFs, images, or videos, while your team reviews, edits, and approves work from a single dashboard.
Beyond that, you can brand everything with your logo and domain, control access by role, and track every change easily. Plus, the setup takes minutes, and most importantly, pricing is clear across all plans.
Final Words
A strong feedback management system helps you collect, organize, and act on input without losing momentum. It turns feedback into clear next steps that move projects forward.
If you want something that actually simplifies your client process, Agency Handy is worth a look. It offers visual file feedback, real-time comments, CRM, and task tracking in one clean workspace.
FAQs
1. What is a feedback management system?
A feedback management system collects, organizes, and tracks client input from forms, files, or tickets. It helps teams view every comment, avoid email clutter, and turn feedback into actionable steps within one platform.
2. Why do agencies need a feedback management system?
Agencies need feedback management systems to keep all client comments, files, and tasks in one space. They make revisions traceable, approvals faster, and projects smoother. That’s especially effective for creative, web, and marketing teams managing multiple clients.
3. How does version control help in feedback management?
Version control tracks every file change and client comment. You can compare revisions, restore earlier drafts, and see who approved what to keep the collaboration structured and free from guesswork.
