We’re pleased to inform you that Agency Handy is now GDPR compliant as of July 2025.

This update reflects our ongoing commitment to protecting your privacy and following the highest standards in data security. From onboarding clients to managing internal tools, everything at Agency Handy now aligns with the General Data Protection Regulation (GDPR). It’s the European Union’s global standard for personal data protection.

If you run an agency in the EU or anywhere else, you can count on us to handle your data and your clients’ data with care, security, and full legal compliance at every step.

What is GDPR?

GDPR is a data protection law created by the European Union to give people more control over their personal information. It was approved in 2016 and became fully active on May 25, 2018. GDPR replaced the older Data Protection Directive to fix its weaknesses and reflect how data is used in today’s digital world.

The law sets a single standard across all EU countries, so there’s no confusion or patchwork of local rules. It protects personal data, anything that can directly or indirectly identify someone, like names, email addresses, or even online behavior.

Although it was made by the EU, GDPR affects businesses everywhere. If a company collects or processes data from anyone in the EU, whether a customer, lead, or employee, it must follow the rules.

What GDPR Compliance Looks Like at Agency Handy?

At Agency Handy, GDPR compliant SaaS compliance is a major part of how we work with you. From how we collect data to how we store and manage it, every step follows the rules set by the General Data Protection Regulation.

Here’s how it all breaks down for you —

Data Transparency & Consent

We provide clear information about the personal data we collect, why we collect it, how long we keep it, and who we may share it with. It includes —

  • Personal identifiers (name, email, phone)
  • Payment and billing data
  • Login credentials
  • Usage data (IP, device info, interaction logs)
  • Cookies and tracking data

Users are informed of data processing purposes at the point of collection, and explicit consent is obtained where required.

Data Access, Rectification, and Erasure Rights

You have the right to know exactly what personal data Agency Handy keeps about you and to stay in control of it. If something’s wrong or outdated, you can ask us to update or correct it. 

Also, you can request that we remove your personal details entirely, including your account, if you no longer want to use our services. It includes —

  • Asking to see what data we’ve stored about you
  • Suggesting a correction if something’s inaccurate or missing
  • Requesting deletion of your profile and data (your Right to Be Forgotten)

Secure Data Storage and Encryption

All personal data is stored on a secure, encrypted infrastructure using AES-256 encryption. Data is housed across trusted systems, including —

  • Cloud platforms (Amazon Web Services)
  • CRM and internal IT systems
  • Marketing automation tools
  • Secure, access-controlled databases

Internal access to data is strictly limited through role-based permissions and logging.

Clear Data Retention and Disposal Policy

At Agency Handy, we keep your data only for as long as there’s a clear reason to. 

That could be for billing, support, compliance, or internal records. Every type of data, from customer profiles to employee files, follows a specific timeline based on its intended use and applicable laws.

Once that time is up, we don’t leave your data behind. If it’s digital, we delete or anonymize it properly. If it’s physical, we destroy it using approved shredding methods.

Our Privacy Compliance Team checks this process regularly. They run audits across all departments, flag what no longer needs to be stored, and make sure we follow GDPR’s retention limits without exception.

Vendor Compliance

You trust us with your data, and we make sure our partners do the same. Every third-party service we rely on, including —

  • Google Analytics
  • Intercom
  • Tally.so
  • Datadog
  • AWS 

Either follows GDPR or has signed a Data Processing Agreement (DPA) with us.

These agreements set clear rules. They control how your data is handled, what’s allowed, and what’s not. We only choose vendors who respect those rules and meet the privacy and security standards required by GDPR.

It ensures your data stays protected not only by us, but by everyone involved.

Our Approach to Data Retention and Disposal

Agency Handy keeps personal data only for as long as it’s needed, whether that’s for legal reasons, internal processes, or contracts you’ve agreed to. 

Here’s how it works —

  • Customer account data is kept for 6 years after your service ends.
  • Marketing data stays until you withdraw consent or after 2 years of no activity.
  • Employee records are held for 6 years after leaving the company.
  • Support messages are stored for 3 years from your last contact.

When that time is up, we follow strict procedures to remove or anonymize your data. That includes purging cloud backups, securely deleting files, or shredding documents through approved vendors.

If some data is kept for research or reporting, we make sure it’s anonymized so no one can trace it back to you.

Respecting Your Rights Under GDPR

Agency Handy empowers all users to exercise their GDPR rights for agency clients under GDPR. You can —

  • Request access to your data
  • Request corrections to inaccurate information
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to certain types of data processing
  • Request data portability

We respond to all verified data requests within one month, as required by Article 12 of the GDPR. To initiate a request, please email support@agencyhandy.com or contact our Data Protection Officer at orvi@agencyhandy.com. 

Our Partners and Third-Party Processors

Agency Handy works only with third-party providers who meet GDPR standards and have signed Data Processing Agreements (DPAs). These partners help us run key parts of the platform —

  • AWS for cloud infrastructure
  • Google Analytics for website tracking
  • Tally.so for collecting form responses
  • Intercom for customer communication
  • Datadog for monitoring system performance
  • Krisp for sales-related calls

If your data moves outside the EU, we rely on Standard Contractual Clauses (SCCs) to keep that transfer safe and lawful.

We don’t sell your personal data to anyone.

Cookie Management and Tracking

You’re always in control of how cookies work on your end. Our cookie banner and policy let you manage which tracking tools stay active.

Here’s how we categorize them —

  • Functional cookies help keep you signed in and remember your preferences.
  • Analytics cookies track how the site performs and how you use it, tools like Google Analytics handle this.
  • Advertising cookies are used for targeted ads based on your browsing behavior.
  • Performance cookies help us detect technical issues and monitor uptime through services like Datadog.

You can change your cookie settings anytime using your browser or through our consent banner.

Governance, Oversight, and Next Steps

We actively manage your data privacy. At Agency Handy, the SaaS data privacy compliance team, led by our Data Protection Officer (DPO), handles this work.

For this reason, we regularly —

  • Review all GDPR-related policies
  • Audit how long data is stored
  • Run privacy impact checks
  • Train our team on what data protection means in practice

We also monitor new rules like CCPA, PDPA, and ISO 27001, and update our plans to stay aligned. You can count on us to keep your information handled with care — now and in the future.

Where Can I Find More Information about Agency Handy’s Data Policies?

These documents provide a transparent view into our data handling practices and your rights as a user.

Contact Information

For privacy-related inquiries or to exercise your GDPR rights —

Data Protection Officer

📧 orvi@agencyhandy.com
📞 +8801683-754716

Support Contact

📧 support@agencyhandy.com

📍 Agency Handy PTE LTD
151 Chin Swee Road #02-24
Manhattan House, Singapore (169876)

Thank you for trusting Agency Handy.

We remain committed to building a secure, privacy-first client portal platform for agencies around the world.

Article by
Rashik Hoque
Rashik Hoque is the CEO of Agency Handy, leading innovations in agency and client management. With a background in civil engineering and an MBA, Rashik combines technical expertise with business acumen to drive innovation in the tech industry. He also co-founded Onethread, a project management tool, to enhance business processes. Passionate about entrepreneurship, Rashik is committed to transforming how businesses operate internationally.