At Agency Handy, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to safeguard it. By using our services, you agree to the practices described in this policy.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • How do we retain and dispose off your data
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

1. What data do we collect?

a. Personal Identification Information:

  • Name
  • Email address
  • Phone number

b. Account Details:

  • Login credentials (username, password)

c. Transaction and Payment Data:

  • Billing address
  • Payment method
  • Other financial data necessary for processing payments

d. Usage Data:

  • Information on how the service is accessed and used
  • Log files, IP address, browser type, device identifiers

e. Location Information:

  • If location services are enabled

f. Cookies and Tracking Technologies:

  • To track activity and store certain information (e.g., preferences)

g. User-Provided Content:

  • Reviews, ratings, and any information voluntarily submitted

h. Communications:

  • Customer service inquiries and related interactions

2. How do we collect your data?

You directly provide Agency Handy with most of the data we collect. 

a. Trial Signup and Forms

  • Users who sign up for a trial provide their data voluntarily. 
  • Forms via platforms like Tally.so are used for data intake

b. Website Interactions and Tracking Technologies

  • Data is collected through cookies and tracking tools such as:
    1. Google Analytics
    2. Posthog

c. Sales Process

  • Lead details (like phone number, email address, company name, etc.) are gathered from:
    1. Excel sheets shared internally
    2. Cold LinkedIn outreach
    3. Website signups
    4. Intake forms

d. Email and Customer Support

  • Users communicate through support emails, which are used for accessing, updating, or deleting their data

f. Internal Tools and Manual Data Handling

  • Some employee and financial data is collected and handled manually or through internal IT systems

3. How will we use your data?

a. Marketing and Sales

  • Lead Generation: To identify and contact potential customers through cold outreach, LinkedIn, and form submissions.
  • Customer Outreach: For sending targeted communications using tools like Intercom.
  • Campaign Management: To track engagement and effectiveness of campaigns using tools like Google Analytics.
  • Market Research: To analyze user trends and improve services.

b. Customer Relationship Management

  • Trial Signups: To onboard users and provide services during free trials.
  • Customer Support: To communicate with users and address their queries or requests.

c. HR and Recruitment

  • Job Applications: To evaluate and process applications for employment.
  • Employee Data: For onboarding, payroll, compliance, and HR operations.

d. Finance

  • To process and manage payment details and transactions.
  • For taxes and financial reporting.

e. IT and Security

  • System Administration: Managing internal access and operational IT tools.
  • Data Security: Ensuring the protection of systems using access control and other security measures.

f. If you agree, Agency Handy will share your data with our partner companies so that they may offer you their products and services.

  • Google Analytics – Website usage tracking
  • Tally.so – Used for collecting form-based data
  • Krisp – Dialer software used for sales follow-ups (phone number data collected through them)
  • Posthog – API and infrastructure monitoring
  • Intercom – Customer communication and support
  • AWS (Amazon Web Services) – Primary cloud infrastructure provider

g. When Agency Handy processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

4. How do we store your data?

a. Agency Handy stores your personal data securely on internal IT systems and trusted cloud platforms to ensure availability, confidentiality, and integrity.

b. Personal data is stored in systems such as:

  • Cloud-based servers 
  • CRM systems
  • Marketing automation tools
  • Secure Excel sheets and internal databases

c. Agency Handy uses encryption (AES-256), firewalls, and access control mechanisms to protect this data.

d. If you have agreed to share data with us through trial signups, intake forms, or customer support, it may be stored on the following platforms: [Amazon Web Services (AWS), Google Analytics, Intercom, Tally.so, Posthog]

e. You have the right at any time to stop Agency Handy from storing your data or to request deletion, rectification, or access in accordance with applicable data protection laws.

5. Marketing

a. Agency Handy would like to send you information about our platform, features, updates, and services that we think you might find useful, as well as those of our partner companies.

  • Google Analytics
  • Tally.so

b. If you have agreed to receive marketing, you may always opt out at a later date.

c. You have the right at any time to stop Agency Handy from contacting you for marketing purposes or from sharing your data with our listed partners.

d. If you no longer wish to be contacted for marketing purposes, please click here or contact us at support@agencyhandy.com.


6. What are your data protection rights?

Agency Handy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

a. The right to access: You have the right to request Agency Handy for copies of your personal data. We may charge you a small fee for this service.

b. The right to rectification: You have the right to request that Agency Handy correct any information you believe is inaccurate. You also have the right to request Agency Handy to complete information you believe is incomplete.

c. The right to erasure: You have the right to request that Agency Handy erase your personal data, under certain conditions.

d. The right to restrict processing: You have the right to request that Agency Handy restrict the processing of your personal data, under certain conditions.

e. The right to object to processing: You have the right to object to Agency Handy’s processing of your personal data, under certain conditions.

f. The right to data portability: You have the right to request that Agency Handy transfer the data that we have collected to another organization, or directly to you, under certain conditions.

g. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

7. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org.

8. How do we use cookies?

Agency Handy uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Tracking user interactions to optimize our marketing campaigns
  • Measuring website traffic and performance using tools like Google Analytics
  • Personalizing content based on user preferences
  • Supporting live chat and customer support via Intercom

You can manage your cookie preferences or withdraw consent at any time through your browser settings or our cookie banner.

9. What types of cookies do we use?

There are a number of different types of cookies; however, our website uses:

  • Functionality: Agency Handy uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and your location. A mix of first-party and third-party cookies is used.
  • Advertising: Agency Handy uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • Analytics: We use analytics cookies (e.g., from Google Analytics) to understand how visitors interact with our website. These cookies help us monitor website performance, identify popular pages, and improve user experience.
  • Performance and Monitoring: We use cookies from services like Posthog to monitor system performance and detect technical issues that may affect your experience.


10. How to manage cookies?

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

11. Third Party Privacy Policies

Agency Handy may share your personal data with trusted third-party service providers in order to deliver our services, operate our platform, and comply with legal obligations. These third parties act either as data processors acting on our behalf, or as independent data controllers where required by law or contractual necessity.

We only share personal data with third parties that:

  • Provide sufficient guarantees to implement appropriate technical and organizational measures for GDPR compliance;
  • Have entered into a Data Processing Agreement (DPA) with us where required;
  • Use the data solely for the purposes specified by Agency Handy and in accordance with our instructions.

Examples of third parties with whom we may share data include:

  • Cloud hosting and infrastructure providers (AWS)
  • Marketing and analytics platforms (Google Analytics)
  • Communication and support tools (Intercom)
  • Payroll processors and financial service providers
  • Legal advisors and regulatory authorities (when legally required)

We do not sell your personal data to third parties.

In cases where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.

12. How do we retain and dispose off your data

For detailed information about how long we retain different categories of personal data and how we securely dispose of it once no longer needed, please refer to our Data Retention and Disposal Policy.

By aligning our practices with the GDPR’s principles of storage limitation and data minimisation, we aim to uphold your privacy rights and handle your data responsibly throughout its lifecycle.

13. Changes to our privacy policy

Agency Handy keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 May 2025.

14. How to contact us

If you have any questions about Agency Handy’s privacy policy, or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer (DPO).

15. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Agency Handy has not addressed your concern in a satisfactory manner, you have the right to lodge a complaint with a data protection supervisory authority.

If you reside within the European Union, you may contact the supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

A list of EU supervisory authorities and their contact details is available at:
https://edpb.europa.eu/about-edpb/about-edpb/members_en