AGENCY HANDY VS. QUEUE

Agency Handy vs Kitchen.co: Detailed Comparison

The above table lays out the key features and differences at a glance; diving deeper into the fundamentals can provide clearer insights into how each platform might suit your specific agency’s needs. 

1. Target Users

Agency Handy is ideal for agencies of all sizes, offering scalable plans for freelancers and small to large teams. On the other hand, Kitchen.co caters best to small to midsize teams with a simple team structure.

Agency Handy is designed for agencies of all sizes, from startups to large-scale operations. Its features cover every stage of the client journey, including acquisition, onboarding, task management, and payments. 

The platform stands out for its intuitive design. Tools like team management, forms, and service customization are easily accessible, reducing the time spent navigating settings. 

This simplicity makes it ideal for agencies managing multiple clients and projects, where efficiency and organization are key priorities.

Kitchen.co, on the other hand, caters more to small businesses and midsize teams with straightforward requirements. 

While it allows you to create custom workspaces, many features, such as forms and team roles, are buried within menus, making them harder to access. This can slow down processes, especially for those juggling multiple tasks or handling larger teams.

To make up for this, they have a strong hold on task management with more features like subtasks and milestones. However, the lack of multi-workspace support makes the platform hard to scale for growing agencies. 

Overall, for agencies looking for a scalable, all-in-one solution, Agency Handy is a clear winner. Whether you’re managing small teams or large projects, it gives you the flexibility and visibility you need to succeed.

2. Client Acquisition

Agency Handy excels in client acquisition with in-depth service cataloging, multi-package options, and direct orders, making it easy for clients to explore and purchase services. Kitchen.co, in contrast, focuses on client quotes, offering basic pricing and service details without a centralized catalog.

Agency Handy excels in helping businesses structure their offerings with clarity and style. 

The platform’s standout feature is the ability to create an online service catalog with up to 3 packages for each service listing. Services can be grouped together or presented separately for clients to explore and place direct orders.

Each service page is fully customizable, allowing you to add multimedia elements, descriptions, FAQs, package details, trial periods, coupon codes, etc. to capture your audience’s attention.

For even greater flexibility, the platform lets you embed your service listings directly onto your website. This ensures everything stays up to date across all your sales and marketing materials in just a few clicks. 

Kitchen.co, on the other hand, takes a different approach. Its focus is more on managing ongoing projects rather than showcasing services upfront. 

While you can include basic details like pricing and descriptions in individual client quotes, it doesn’t provide a centralized catalog or standalone service pages. This makes it more suitable for agencies with a narrower range of offerings.

For agencies looking to streamline their sales process and make their services easier to discover, Agency Handy is a better fit. It gives you greater control over your service offerings to cater to individual client needs and maximize conversions. 

Further Read: Kitchen.co Alternatives

3. Client Onboarding

Agency Handy streamlines onboarding with customizable intake and order forms, supporting detailed fields, file uploads, and upselling through add-ons and self-checkout. Kitchen.co offers basic intake forms and a Docs creator but lacks proposal management and order forms, limiting opportunities for upselling. 

A smooth onboarding process sets the tone for a successful client relationship, and Agency Handy ensures every step is seamless.

With customizable intake and order forms that are linked to each service, you get to collect only the necessary information. You can create a form that’s perfectly suited to the task.

Intake forms offer unmatched flexibility, featuring fields like multiple-choice questions, short or long answers, dates, file uploads, and even tables. 

This versatility allows you to collect all the relevant details upfront, ensuring clarity and reducing back-and-forth communication. Your clients can even share files or samples directly through the forms, giving you a clearer picture of what they want.

The real start is the order forms that give you a shot at upselling. Clients can explore relevant add-ons, and complete their orders all in one place. This increases revenue without extra effort while improving client experience. 

Kitchen.co, on the other hand, relies on integrations for onboarding for the most part. The built-in form builder allows only basic fields such as name, email, short text, long text, and dropdowns.

For advanced forms, you can connect intake forms to the platform with tools like Google Forms or Paperform. Moreover, Zapier allows you to bring automation into the process.  However, maintaining this large ecosystem of external tools can be complex and time-consuming to set up. 

To keep onboarding simple, Agency Handy is a far superior choice with its built-in capacity. 

4. Order & Task Management

Agency Handy automates order creation and task management with default tasks for services and real-time client reviews. It also offers Kanban tracking and robust file management. Kitchen.co excels in task management with subtasks, milestones, and time tracking but lacks order management, limiting its versatility.

Agency Handy pulls ahead of Kitchen.co for order management, providing more advanced tracking and organization with its dashboard, structured file library, file feedback and robust management tools. 

For agencies that juggle multiple client projects, the software offers order oversight abilities to lead the pack. You can upload files and collaborate with clients over task comments.

Additionally, Agency Handy equips you with a full-featured management suite to administer tasks, issues, teams, and billing. Through its powerful board views, ticket tracking, client approval options, and activity log, you can coordinate complex projects seamlessly while keeping clients looped in.

Moreover, clients can preview files and provide file feedback through annotations, including images, videos, and PDFs. It’s an excellent feature for design teams, saving a lot of back and forth.

The various versions of your files are kept safe, and both the team and clients can view version history. This reduces the risk of losing work you spent hours on. 

On the other hand, Kitchen.co delivers capable features for task planning and collaboration but falls short on aggregated reporting. While handy for lightweight coordination, the lack of portfolio-level insights and organization can hinder visibility for sprawling agencies.

With its robust toolkit, Agency Handy simplifies orchestrating client work at scale. For agencies needing an all-in-one command center to juggle a project portfolio, Agency Handy has proven superior project oversight.

5. Team Management

Agency Handy offers four roles—super-admin, admin, manager, and assignee—allowing flexible team management and secure client data access. Kitchen.co provides only two roles (admin and member) with no customization for permissions. Agency Handy’s robust role system suits agencies with complex workflows.

Agency Handy offers a team management system with four defined roles: super-admin, admin, manager, and assignee. Each role is designed to ensure clarity and security through role-specific permissions.

The assignee role, at the bottom of the hierarchy, allows you to update tasks and view the employee directory but restricts access to client information. Managers and admins share similar permissions, but admins can change team roles. 

Super-admins hold the highest authority, with exclusive control over adding or removing clients and workspaces.

This role-based structure ensures sensitive client data is protected while granting appropriate access to team members. It’s ideal for managing diverse workflows and securing information effectively.

The Team tab makes role management seamless. You can filter team members by role, reassign responsibilities, or remove users using a simple drop-down menu. Inviting new members is quick and easy—just enter their email address and assign a role.

In contrast, Kitchen.co offers only three roles: owner, admin and staff. Permissions cannot be customized, and the system is limited to basic team management. 

This simpler structure works well for small teams with minimal hierarchy but lacks flexibility for securing sensitive client data.

With its flexible role management and advanced controls, Agency Handy is better suited for agencies managing complex workflows and protecting client information.

6. Client Management

Agency Handy outshines Kitchen.co in with dedicated profiles, centralized client pages, and self-service capabilities. Clients can track orders, tickets, and payments via personalized portals. Kitchen.co lacks a centralized client section, limiting visibility and requiring manual tracking by agencies.

Agency Handy offers superior client management capabilities compared to Kitchen.co.

With its built-in CRM with lead management, staying organized and closing deals has never been easier. The system lets you manage leads effortlessly while keeping detailed profiles for each potential client. 

Whether you’re tracking a new inquiry or nurturing an ongoing conversation, every lead is organized according to its stage in the sales funnel.

What makes this feature even more powerful is the ability to track your interactions. You can see exactly when you last reached out, giving you a clear picture of your engagement. 

This ensures you never miss a follow-up and allows you to connect with leads at the perfect moment to seal the deal.

The platform’s strengths in client management give agencies better oversight to provide high-quality service. 

This ability to track issues via a built-in ticketing system and enable certain self-service actions provides transparency in resolving client needs. Kitchen.co’s primarily internal-facing portal doesn’t match this level of client access. 

Agency Handy enables the creation of customized client profiles with key information like contacts, history, and preferences all readily available. 

This streamlines understanding client requirements and delivering appropriate solutions. The client list overview also enables quickly reviewing the status of all clients in one glance.

It also provides every client with their client portal to manage their orders, tickets, and payments. A central dashboard for each client to see what is happening with their orders constantly.

In contrast, Kitchen.co lacks a centralized client section. While clients can access a basic portal to submit payments or download files, there is no single page summarizing clients. 

There are also no options for clients to track tickets or independently manage certain actions. This approach requires agencies to manually piece together client information.

With robust profiles, self-service capabilities, and issues tracking, Agency Handy makes account management and resolving concerns easier for improved client satisfaction. So for service agencies focused on client relationships, it’s the superior choice.

7. Billing and Invoicing

Agency Handy and Kitchen.co offers robust invoicing, quoting, and recurring billing. Kitchen.co supports more payment gateways like Stripe, PayPal, Square, Razorpay, Mollie, etc. Agency Handy supports Stripe, Wise, PayPal, and manual banking. It offers split payment, automated reminders, and recurring invoices. 

Both platforms deliver strong invoicing and payment features. You can create customized estimates, generate invoices, and manage recurring billing with ease.

Kitchen.co integrates with a wide range of payment gateways, including Stripe, PayPal, Square, Razorpay, and more. This flexibility offers clients more payment options to choose from.

Meanwhile, one platform supports Stripe, Wise, PayPal, and manual banking. It plans to expand its gateway options soon, enhancing flexibility for users.

For billing workflows, both platforms handle everything from upfront quotes to payments for retained work. Kitchen.co’s extensive integrations bring more sophistication to payment processing.

The reliability of recurring billing and flexible schedules makes Agency Handy a solid choice for businesses comfortable with Stripe. It simplifies workflows while maintaining dependability.

Agencies needing extensive gateway options or managing complex revenue models may find Kitchen.co more suitable. For those prioritizing simplicity, Agency Handy remains an efficient and reliable choice.

Ultimately, the decision depends on your focus—whether it’s flexibility or streamlined, reliable tools. Both platforms bring value with their unique strengths.

8. Customizability

Agency Handy and Kitchen.co provide equal branding customization with logos, colors, and domains. However, Agency Handy surpasses Kitchen.co with intake forms’ personalized data collection and visual customization. This makes Agency Handy a better choice for agencies looking for personalized client experience.

Agency Handy and Kitchen.co offer equal core customization for branding while Agency Handy provides superior intake form flexibility.

Both platforms enable customizing logos, colors, and domains to match agency aesthetics. So for baseline branding needs, Agency Handy and Kitchen.co deliver equal control to style admin views. This covers the essentials for consistency with marketing materials.

However, Agency Handy offers more advanced personalization by allowing customizable intake forms. Tailoring data flows for orders and embedding visual assets gives greater power to shape client touchpoints. Rather than relying on external forms, everything is natively integrated for smooth experiences.

With Kitchen.co limited to surface-level styling, those seeking deeper brand integration will find Agency Handy better connects. Unified workflows, branding, and data collection reduce piecing together separate solutions.

So for streamlining intake and reinforcing brand identity across client interactions, Agency Handy provides more robust and integrated tools. Both handle baseline customization equally but Agency Handy empowers further unification.

9. Integration and Scalability

Kitchen.co excels in integrations, offering native support for platforms like Stripe, PayPal, Xero, FreshBooks, and Zapier, simplifying workflows for complex tech stacks. Agency Handy relies on Webhooks for basic connectivity but offers up to five workspaces, making it better suited for multi-division management.

Kitchen.co pulls ahead in integration capabilities, offering native connectivity to platforms like Stripe, PayPal, Square, Razorpay, and Mollie. With its API, Xero, FreshBooks, QuickBooks, Zapier, etc. integrations, Kitchen.co provides smoother data flows across systems compared to Agency Handy.

For agencies relying on a complex tech stack, Kitchen.co’s integrations simplify workflows by syncing payment details and files without manual input. This reduces duplication and streamlines operations. Its API also enables building custom functionality to fit unique configurations.

In contrast, Agency Handy currently relies on Webhooks for up to 30,000 events, enabling basic third-party connectivity. While its roadmap includes plans for more direct integrations. 

When it comes to workspace support, it offers up to five workspaces, ideal for agencies managing multiple divisions, brands, or projects. This flexibility allows teams to structure their workflows and data based on their organizational setup.

Kitchen.co, however, is limited to a single workspace, which works for smaller agencies but becomes a constraint as they scale. Larger agencies may struggle with the lack of separation for teams or projects under one account.

For seamless integrations, Kitchen.co is the superior choice today. However, Agency Handy provides better support for managing multi-business or multi-division operations with its workspace flexibility.

10. Pricing and Affordability

Agency Handy offers more affordable pricing than Kitchen.co when considering per-user costs but has a higher starting price. Its pricing structure suits small to large businesses. Kitchen.co, on the other hand, is better suited for smaller teams or midsize agencies with simpler needs and tighter budgets.

Agency Handy Pricing Plans:

Agency Handy provides flexible plans to suit growing agencies with varying team sizes and client needs.

Solopreneur:

• $69/month (billed monthly)
• $49/month (billed annually)
• For up to 3 users, includes unlimited clients, orders, service catalogs, basic onboarding, and order management tools.

Teams:

• $149/month (billed monthly)
• $99/month (billed annually)
• For up to 10 users, it includes everything in the Solopreneur plan, plus team collaboration tools, advanced task management, and client communication features.

Pro:

• $199/month (billed monthly)
• $149/month (billed annually)
• For up to 30 users, it includes everything in the Teams plan, plus advanced reporting, priority support, and more customization for larger teams.

Kitchen.co Pricing Plans:

Kitchen.co offers flexible pricing plans suited for freelancers, small teams, and established mid-sized agencies.

Free:

• $0 (Free forever)
• For up to 2 users, it includes unlimited clients, projects, basic tasks, conversations, docs, invoices, and a client portal with limited storage (10MB/file)

Agency White-label:

• $29/month per user (billed monthly)
• Includes everything in the Free plan, plus unlimited storage (1GB/file), recurring invoices, custom roles and permissions, advanced branding, unbranded emails, custom domains, and client file feedback and approvals

Lifetime Plan:

• $299 (one-time for 5 users)
• $599 (one-time for unlimited users)
• Includes everything from the Agency White-label plan, offering lifetime access with no recurring payments

Agency Handy vs Kitchen.co: Which Software Should You Choose? 

Choosing between Agency Handy and Kitchen.co boils down to your specific needs, agency size, and the complexity of your projects. Here’s a detailed breakdown to help you decide –

Choose Agency Handy If:

• You want a centralized catalog to showcase service offerings
• Robust client management tools like profiles and ticketing systems are required
• Custom branding and design customization are important for your agency’s brand
• You want analytics and reporting through a centralized dashboard
• A structured file management system is critical to managing projects
• You want very affordable lifetime deal pricing (as low as $26 per user)

Choose Kitchen.co If:

• Your agency focuses primarily on project-based work
• Advanced collaboration through design feedback is a top priority
• Flexibility around recurring invoices is needed
• Integrations with platforms like Xero, Trello, etc. are required
• You want a free monthly plan for smaller teams
• The number of seats supported out of the box is the most cost-effective

Wrapping Up

Deciding between Agency Handy and Kitchen.co boils down to your agency’s needs. Agency Handy suits agencies looking for detailed project management and scalability, while Kitchen.co is ideal for smaller teams valuing simplicity. 

Consider your workflow, customization needs, and growth plans when choosing, as the right platform can significantly impact your agency’s success.